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When switching from your existing landline or PABX system to a new VoIP system, you need to keep in mind that the phone setup you choose should suit your business needs. With the ability to use a hardware phone or a software phone, each phone setup is different and offers different advantages.

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In order to determine which setup will deliver the most value to your business, you’ll need to consider the following aspects:

Internet connection

Making your business calls via the Internet makes economic sense, yet your connection needs to be able to support this. In order to run a stable, good quality VoIP system, you’ll need an Internet connection with the kind of speed and data package that matches the type of calls you’ll make and the number of extensions you’ll require.


VoIP data usage is the amount of kilobytes and megabytes used for voice communication, but this forms part of your Internet connection. However, it is advisable to have two connections: one for Internet data and the other solely for VoIP. This will protect your VoIP against viruses and hacks on your Internet connection. It will also ensure you’re still able to make and receive calls should your Internet connection drop. If you don’t have a designated line, Ignite can help you to install voice-only DSL bandwidth during your phone setup and ensure it matches your VoIP requirements.

Which system is comfortable for your staff

The ability to make and receive calls is crucial for your employees. However, it does not matter whether they stay connected via a landline or a VoIP phone, as long as they’re still able to perform the necessary communication functions. When you’re choosing your phone setup, you should consider which of these would be easier for your staff to use. This will ensure your staff are better able to adopt the new system.

Working remotely

If your employees work remotely or travel a lot on business, a softphone as an addition to your VoIP system would help support communication while travelling. The operational costs are low and being able to keep your remote team connected will improve daily productivity. Your staff can use their smartphones to make VoIP calls and clients who call the office will simply be redirected to their VoIP phone.

Business continuity

South African businesses need to have contingency plans in place in the event of a power outage or system failure due to external factors. You want your business to be viewed as professional, and this means still being reachable during a power outage. For this you can get an uninterrupted power supply (UPS) in place on your system, and this will provide you with enough battery life to stay connected during a power outage.You also have the option to get a failover system. This will revert calls to a backup landline for the duration of the outage so that you’re still able to take calls. Alternatively, should the VoIP system run out of battery power, any calls made to the number will automatically be saved on the voicemail.

A VoIP phone that suits your needs

Ignite gives clients the option to choose between one of two VoIP solutions. Our Cloud PBX offering is easy to set up and use and gives you high quality calls with per-second billing and affordable call rates. It also lets you access voicemail messages from anywhere and forward calls to other online numbers.Our CloudTalk solution ensures you’re able to connect to your VoIP number and dial out from anywhere. It can be easily integrated with SIP-enabled PBX systems and is available in two packages.

CloudTalk Standard is a prepaid phone line service where you buy your phone time online while CloudTalk Premium lets you pay a monthly fee for all the services you’ve used and calls you’ve made. It comes with advanced features like detailed reports of all calls and charges and international call blocking or forwarding.If you’re not quite sure where to go from here, read our eBook on what you need to know before moving to VoIP or Cloud PBX

What you need to know when switching to VoIP