As a small business owner, you’re under pressure to control your expenses and spend money only when necessary. Clinging to what works can be appealing, but that doesn’t mean you shouldn’t change. This ideology will leave you playing “catch-up’’ in the race to keep pace with the latest technology.
When your business grows, you’ll find that your phone bill grows with it. That’s when you’ll look for new and effective ways to harness an affordable telecommunications platform. But why wait for finances to push you in the right direction? Voice over Internet Protocol (VoIP) software has become viable for even the smallest companies, thanks to a drive in Internet access at more affordable rates. Read on for the top benefits of using VoIP for your business, that’s sure to convince you to switch:
Adding phone extensions is easier to manage
Business owners will relish the convenience of not having to log a request to add or switch an extension when an employee starts work. VoIP software means the employee can be assigned a number and given a headset the minute they’re at their desks. No outside intervention is necessary – it’s that simple. The same process with traditional business phone systems will be expensive and time-consuming, and often an expert will need to intervene.
You can run data and voice traffic on the same network
VoIP ensures that you can consolidate all your users in a single system, meaning you won’t have to pay for calls made internally and you’ll have a single point of billing, with a flat rate. You also won’t have to maintain separate networks for voice and data as they can converge on the same network. Of course, we recommend an independent network for voice traffic if your company experiences heavy upload and download activity. Your connectivity plan will depend entirely on the context of your business.
Have a contingency plan in place
Traditional phones do their job well enough during normal working conditions but imagine this scenario: your small business consists of 25 employees, but Susan and Greg are away for the week. That’s 8% of your workforce out of the office. Poor Cheryl, the receptionist, has to take their calls and keep track of incoming messages. This is a recipe for disaster and think of the image you’ll create if a client witnesses this chaos.
The answer for this business is VoIP software that routes calls (using the ring groups feature) to more than one phone. Answering the phone doesn’t need to rely on one person. VoIP is great for employee mobility too: it also sends calls to other devices such as your laptop, giving the impression you’re still behind your desk. This is possible thanks to session initiation protocol or SIP-enabled capabilities, so if Susan or Greg’s laptops have the necessary application installed, they can take the call while out of the office. That’s one way of making sure your employees don’t feel overwhelmed taking calls or that they have to be tied to their desks. There’s no chance that they’ll miss urgent messages either, even if a call isn’t taken a voicemail will be sent to their emails, using the voicemail to email feature.
Why is your business not using VoIP? If you’re still undecided, use our checklist as a guide to distinguish between authentic and spurious claims made by VoIP software providers. Let us give your business a voice. Take a look at our VoIP business phone systems.