With the compound advances in technology we’ve been fortunate to experience in recent years, even well-heeled companies struggle to keep up. Kodak is one example. Having been regarded as a digital leader in their industry for decades, they filed for bankruptcy in 2012. What went wrong? According to the Wall Street Journal’s by Kamal Munir, “Kodak’s top management never fully grasped how the world around them was changing.” Regardless of earlier innovations like the handheld camera, failing to adapt to the changing digital landscape is detrimental to any company.
From the way phone calls are made to the ability to work remotely, modern businesses have many digital business tools available to them. These tools optimise processes and ensure you stay updated with the latest in the tech industry. If your organisation is still making use of a legacy phone system, it’s about time you consider using voice over Internet protocol (VoIP) instead. VoIP is designed to provide full access regardless of area or device at the most affordable prices. Using a VoIP solution like Cloud PBX for your corporate communication lines gives you high-quality calls with features your legacy phone system was never able to. Let’s take a look at the best of these:
1. More flexibility and control
Business conditions are a lot more dynamic than they used to be and companies need to adapt to this ever-changing landscape. While legacy phone systems are expensive to upgrade and maintain, VoIP solutions are scalable and businesses can choose a provider that offers them a monthly contract, with the ability to add or remove services as they are needed. Staff will have greater flexibility and won’t always need to man their desks, while VoIP will also support telecommuting and working remotely.
2. Reduced costs
Installing a legacy phone system is expensive, and so are the phone bills associated with it. Employees often need to make a lot of calls during business hours, so you need to have a communications method that supports this. A VoIP solution has decreased service charges because the technology is cheaper to deliver, and using the Internet to make and receive calls offers transparent per-second billing and affordable prepaid call rates.
3. Business continuity
Most VoIP providers offer a solution that is cloud-based, meaning your phone systems and messaging solutions run on the provider’s web servers and not on expensive equipment kept on your business’ premises. This means that, in the case of an emergency, you have business continuity and employees still have access to core communication systems like phones, instant messaging, video-clip conversations and screen sharing.
4. Increased collaboration
Perhaps one of the distinguishing qualities that separates VoIP from legacy phone systems is that VoIP solutions can be integrated with a wide variety of applications. This means that you will be able to add features to your lines for easier conferencing and communication. These flexible interfaces can often be hooked up to other systems you already use, so you’re able to integrate with your company emails or even create a “click-to-dial” option for in-house applications.
5. A professional image
To maintain a professional image, companies are expected to have a dedicated phone number, yet legacy phone systems are usually seen as archaic. With VoIP, you can remain easily accessible to your customers without the inconvenience of a traditional landline.
While these benefits of using VoIP are undeniable, perhaps the deciding factor is that VoIP solutions offer a multitude of add-on features and upgrades – and best of all, none of these carry heavy expenses or require additional hardware. If you would like to read more about the benefits of scalable solutions, read our eBook on Scaling your business communications as you grow.