The decision to implement a VoIP phone will deliver a lot of value to your startup. But first you need to put some careful consideration into the implementation of your VoIP solution. There are a few key factors you’ll need to consider before you’ll be able to effectively pinpoint which solution and provider will support your business the best.
Assessing the following factors will help you make an informed choice when it comes to implementing your VoIP phone system:
1. Selecting a VoIP service provider
Choosing a service provider may be intimidating. You need to evaluate the VoIP service they can provide, the timeframe to implement, what level of support you need and, of course, the cost element. The service provider you choose depends on what your business needs – is it simply a basic IP phone or do you require a full-fledged IP phone system?
Ask yourself where your startup is headed. If you’re trying to cut on costs, a basic onsite VoIP system is better for you. If you want your VoIP solution to support business growth, a hosted, managed VoIP service is the best option. Choosing a provider who hosts and manages your VoIP connection will ensure your VoIP system is updated with technological changes and that it can perform the necessary maintenance.
2. The VoIP features you will need
Most VoIP phone systems come with standard features but you need to focus on the features your startup needs: what infrastructure will you need to put in place, what Internet line and speed will you require, how many lines do you want, what is the implementation timeline, and do you have skilled staff who will be able to manage it? If you need more advanced features, the best option would be a managed, hosted VoIP system. Advanced features include contact centre call queuing, interactive voice response, computer telephony integration (CTI), multimedia recording and mobile phone management, to name a few. You don’t need a solution that offers all of these features right away though. At Ignite we give our clients the option to add or remove features as their business needs change.
3. Which configuration you’ll need
VoIP solutions aren’t restricted to desk phones and landlines, so there is a variety of configurations your system can take. If you choose to buy your own VoIP system, you will need to set up and manage it, which means ensuring your network can support it.
Another factor that affects the specifications of your system is choosing whether it should be Cloud-based or onsite. The Cloud better meets the demands of remote workers and business mobility because they can access the services from anywhere and over any network, but this depends on the needs of your business.
4. Whether you need to support mobility
If your employees tend to work remotely or you have offices in various geographic locations, your VoIP phone should be able to accommodate this. A scenario like this will require multi-location phone management, flexibility, and other advanced features that you’ll be able to get only from a managed service. Ignite’s VoIP phone solutions let you transfer calls from anywhere and can be accessed via any device, phone, computer or mobile.
5. If you’re able to manage a phone system yourself
IT staff typically spend 35% of their time fixing issues with existing hardware and software. Is this something you would be able to do? In addition to maintaining the system, you will need skilled staff to install and setup phones, as well as to update and troubleshoot it. If you don’t have the time, skills or resources to do this, a hosted VoIP phone will be better for you.
Finding the right provider
Choosing the right VoIP phone provider relies on how well they meet a range of criteria. This includes reliability and performance, support, cost, features, as well as maintenance and implementation. Ignite brings you two VoIP solutions, Cloud Talk and Cloud PBX. The setup is painless and easy, and we provide you with all the necessary equipment and software you will need. We also let you easily add new features when you require them. With so many benefits of VoIP, the time to switch is now. If you’re still not convinced, view our infographic.